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Boingo Wi-Fi For Mastercard® Cardholders

Frequently Asked Questions

Q. What is this benefit and how does this work?

A. The Boingo Wi-Fi for Mastercard Cardholders benefit allows for one individual membership in the plan at no additional cost. The Boingo Wi-Fi for Mastercard Cardholders benefit provides you unlimited access to premium Wi-Fi at:
  • Over 1 million global hotspots
  • Thousands of hotels (including Marriott, Hilton and Accor), retail locations, cafes and restaurants
  • Hundreds of airports (including ORD, LGA, JFK, LAX)
  • Inflight access on select airlines, including many WestJet flights
You can enjoy simultaneous worldwide access for up to four devices without worrying about data caps or roaming fees.

Q. How do I know if I’m eligible for the Boingo Wi-Fi for Mastercard Cardholders benefit?

A. Consumer World and World Elite cards issued in Canada are eligible for the benefit. Note that Canadian World and World Elite for Small Business cards are not eligible at this time.

Q. How long do I have this Boingo Wi-Fi for Mastercard Cardholders benefit for?

A. The benefit is good until your card is cancelled or closed.

Q. What can I do with Boingo Inflight Wi-Fi?

A. Boingo inflight Wi-Fi is designed to provide Internet access to do light browsing of internet sites, participate in social media, keep up with email and CHAT.

Activities and apps not supported (and not limited to):

    1. Video and Audio Streaming
    2. Voice over Internet Protocol (VoIP) and video calling, such as Skype, Facetime, WhatsApp stream
    3. MMS Messaging
    4. Video Conferencing apps, such as Zoom, Microsoft Teams (though messaging is supported)
    5. Cloud Services, such as Dropbox, OneDrive, Google Drive
    6. Software and Application updates, including
      1. App downloads or updates
      2. OS updates
      3. Anti-Virus and Internet Security updates

Q. How do I register for my Boingo Wi-Fi for Mastercard Cardholders benefit?

A. You can go to the link provided by your financial institution, for example http://wifi.mastercard.com, and follow the seamless registration process outlined. Check if your card is eligible for the Boingo Wi-Fi for Mastercard Prepaid Cardholders benefit. If eligible, create your Boingo account. Your use of Boingo’s Wi-Fi services is subject to Boingo's customer agreement, end user license agreement and other applicable legal terms and conditions, including Boingo's terms of use, privacy and security policies available at http://www.boingo.com. Receive confirmation of newly created Boingo account. You now have access to all Boingo hotspots, the Wi-Finder app, and Boingo Passpoint.

Q. I have an existing Boingo plan. Will it be automatically canceled when I activate my benefit?

A. No, if you have an existing paid Boingo subscription plan, your existing plan will not be automatically cancelled when you enroll in the Boingo Wi-Fi for Mastercard Cardholders benefit. If you would like to cancel your existing paid subscription plan, visit https://my.boingo.com and use the Cancel Subscription option or call Boingo’s dedicated Boingo Wi-Fi for Mastercard Cardholders benefit line via the toll free numbers listed here https://wifi.mastercard.com/contact-us.

Q. Where can I connect to Boingo?

A. You can locate accessible hotspots by visiting http://wifi.boingo.com or downloading the Boingo Wi-Finder app.

Q. Why do some hotspot location details not include the business name?

A. Due to privacy regulations, some hotspot operators, e.g. BT Wi-Fi Business Hub, cannot display the name of some small businesses. Location details are instead provided as the business’ street address. The address in conjunction with the Wi-Finder map will allow you to locate the hotspot.

Q. How do I connect to a Wi-Fi hotspot using Boingo?

A. There are three ways to connect: through a browser via the hotspot operator’s landing page, the Boingo Wi-Finder app, or via Boingo Passpoint (at select hotspots).

Boingo/Hotspot Operator Landing Page:

  1. Locate an accessible hotspot using http://wifi.boingo.com or the Wi-Finder App.
  2. Connect to the hotspot when in range using a device’s Wi-Fi settings.
  3. Open your browser and enter Boingo account credentials (if the landing page is not Boingo branded, use the roaming option, select Boingo and then enter your account credentials).

Wi-Finder Application:

  • iOS (iPhone, iPad, or iPod)
    1. Download Boingo Wi-Finder from App Store
    2. During install select the “I have an account” option and enter account credentials
    3. Use Wi-Finder to locate Boingo hotspots nearby
    4. When in range of a hotspot, go to iOS Wi-Fi settings and select the Boingo network (will say ‘Check for Boingo Wi-Fi’)
    5. Follow the notification back into the Wi-Finder app and click ‘Connect Now!’
  • Android
    1. Download Boingo Wi-Finder from Play Store
    2. Click ‘Grant Permissions’ and follow the instructions to turn settings to ‘On’/‘Allow’.
    3. Click ‘I already have an account’ and enter account credentials
    4. Use Wi-Finder to locate Boingo hotspots nearby
    5. When in range of a hotspot, click ‘Get Online Now!’ in Wi-Finder app.
  • Mac OS X
    1. Download Boingo Wi-Finder from http://boingo.com/retail and install the application
    2. Click ‘Sign in’ and enter account credentials
    3. When in range of a hotspot, click ‘Get Online Now!’
  • Windows
    1. Download Boingo Wi-Finder from http://boingo.com/retail and install the application
    2. Click ‘Sign in’ and enter account credentials
    3. When in range of a hotspot, click ‘Get Online Now!’

Boingo Passpoint:

You can install your Boingo Passpoint profile by visiting https://passpoint.boingo.com/ and following the steps to download.

Q. Do I have access to in-flight Wi-Fi?

A. Boingo service is available on many airlines around the world. Service is usually available on long haul International flights offered by JAL, American Airlines, Lufthansa and many more. There is no guarantee that each aircraft or route flown will have Wi-Fi service, so you will need to manually check for service:
  1. In web-browser: Once taken to an airline landing page, find the section that states: roaming partners. Click the drop down menu bar and search for Boingo. If found, select Boingo – you will be redirected to Boingo’s landing page where you can enter your login credentials (user name and password)
  2. On iOS devices: Open the Wi-Fi options within the settings menu. If the in-flight network supports Boingo the network name will be annotated with “Check for Boingo Wi-Fi.” Select the network and wait for Wi-Finder to prompt you to connect.
  3. On Android devices: Open Wi-Finder and if network access is available, the client will notify you to click to connect.

Q. What is Boingo Wi-Finder?

A. Boingo Wi-Finder is the free app for iOS and Android that lets you locate and connect to Boingo-accessible hotspots near you with a few clicks.

Q. Where can I download the Boingo Wi-Finder App?

A. The Boingo Wi-Finder App is available to download via http://boingo.com/retail, App Store and Google Play.

Q. What is Boingo Passpoint?

A. Boingo Passpoint enables automatic, fast, and secure connections at numerous airports and 150,000 Time Warner Cable (TWC) Passpoint hotspots nationwide with no log in required, just like home! Simply download the Boingo Passpoint profile to your device to connect at Passpoint enabled hotspots

Q. What devices support Passpoint?

A. Nearly all devices running the following operating systems versions are Passpoint capable: Android 6.0, Windows 10, iPhone 5 (or higher), iPad 3rd generation (or higher), iPad Air, all iPad Minis and Macs running OSX Mavericks (or higher). You can verify your operating system version in settings.

Q. Where can I manage my Boingo account?

A. You can manage your account by visiting https://my.boingo.com.

Q. Where can find the username I registered for my Boingo account?

A. Please refer to the confirmation email you received during registration or visit https://selfcare.boingohotspot.net/en/accounthelp and follow the prompts.

Q. How can I reset my password?

A. You can reset your password by visiting https://selfcare.boingohotspot.net/accounthelp and following the prompts.

Q. Who are Boingo’s roaming partners and where are they?

A. Boingo has partnerships with hotspot operators in The Americas, Europe, The Middle East, Africa and Asia Pacific. They include AT&T, Time Warner Cable (TWC), T-Mobile, Orange, BT Wifi, NTT Docomo, Telin and China Mobile, among others.

Q. Where else can I look if my question is not answered here?

A. You can find articles that address common questions and technical issues by visiting http://support.boingo.com/Consumerwifi or call/email the Boingo Customer Support Center.

Q. What is the best way to contact the Boingo Customer Support Center?

A. The Boingo Customer Support Center can be reached at Mastercardsupport@boingo.com or via the international toll-free phone numbers found at https://Mastercard.boingo.com/contact-us.

Q. How has the inflight program changed?

A. If you are eligible for the Boingo Wi-Fi for Mastercard® Cardholders benefit, you will now be able to connect 12 times per annum for 90 minutes for each session.

The program changed as we better understood individual usage and to help the future sustainability of this benefit. Each qualifying card will be allotted twelve 90-minute sessions per year, and each sessions will have unlimited data to ensure a seamless inflight wifi experience is maintained.

Q. What if I want to use more than 90 minutes of Wi-Fi on a flight?

A. You can redeem as many of your remaining Boingo wi-fi sessions as you wish within one flight. For example, if your 90-minute session expires and you need additional wi-fi access, you can activate another 90-minute session of Wi-Fi by simply signing in again.

Q. Are there any data limits per session?

A. No, the data in each session is unlimited. You will not be subject to any data limits during each 90-minute session.

Q. What happens when I have used all of my 12 sessions?

A. Once all 12 sessions have been used, you will have to wait until January 1st of the next year for your next allocation of 12 sessions. If you still need to use the Inflight Wi-Fi, you will need to purchase a plan per the airline’s available services. You may also continue to use any Terrestrial Boingo hotspots for the remainder of the calendar year.

Q. If I have multiple eligible Mastercards, do I get 12 sessions per card?

A. Yes – 12 sessions are allocated to each eligible Mastercard. If you have multiple eligible cards, you will receive the 12-session allotment on each card, including companion cards.

Q. What if there are unused sessions at the end of the year –are they carried over?

A. No, there isn’t any rollover of unused sessions. You will receive a new deposit of 12 sessions on January 1st, as long as you are still eligible for the benefit.

Q. What if the flight is only 60 minutes –does the session carry over?

A. No, once a session has commenced, it is counted as having been used, even if the full duration has not been consumed.

Q. What if I have activated my account with Boingo mid-year? Do they still get 12 sessions?

A. During your first year of activation, you will receive a prorated number of sessions. The number of sessions that will be allocated based on the month of joining at a rate of one session per month. For example, if you register for Boingo Wifi in May, then for the first year, you will be eligible for eight sessions, redeemable at any time during the remainder of that first partial year. You will receive a new allocation of 12 sessions on January 1st of the next year as long as you are still eligible for the benefit.

Q. How do I know when I have used a session and how many I have left?

A. You will receive an email notification after each session has commenced confirming your redemption and outlining how many sessions you have remaining for the remainder of the year. You will also receive an email after 12 sessions have been used.

Q. I've never used this benefit before. How do I get started?

A. If you haven’t yet used this benefit or aren’t sure if you have it, you can check your eligibility here. Once you input your card data, you will be notified of your eligibility and will be prompted to set up your account.

Q. How many devices are allowed on my account at a time?

A. The device limit for Boingo Wi-Fi for Mastercard Cardholders is 4 devices at terrestrial hotspots, and can include any combination of smartphones, tablets, and laptops. In-flight Wi-Fi is limited to one device per session. Should you wish to use multiple devices on an eligible flight, you will have to redeem another session.

Q. What airlines participate in the Boingo Inflight Wi-Fi program?*

A. There are currently 26 airlines, offering 1530 aircrafts.

Aegean Airlines
Aer Lingus
Aero Mexico
Air Belgium
Air Europa
American Airlines
Austrian Airlines
Biman Bangladesh
Cathay Pacific
China Airlines
Egypt Air
Etihad
Eurowings
EVA Air
Garuda Indonesia
Japan Airlines
Lufthansa
Middle East Airlines
SATA
Scoot
Singapore Airlines
Swiss Airlines
Swoop
TAP Portugal
Virgin Atlantic
WestJet

* Airlines are subject to availability on different aircraft of each participating airline and this list is subject to change at any time.